Refund & Return Policy

At Filmsuede, every pair is produced in limited quantities and carefully inspected before it ships. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unworn and unused.

• Be in its original condition.

• Include all original packaging, accessories, and tags.

• Be free of any signs of wear, damage, or alterations.

Proof of purchase is required for all returns.

How to Start a Return

To request a return, please email josh@filmsuede.com with your order number and reason for the return.

If your return is approved, we'll provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Return Address:

Josh Brubaker / Filmsuede

607 E Santa Ana Blvd. Santa Ana, Ca 92701

Return Shipping

Customers are responsible for all return shipping costs unless:

• The item arrived damaged.

• You received the wrong item.

• We determine the product has a manufacturing defect.

We recommend using a tracked and insured shipping service. Filmsuede is not responsible for returns that are lost or damaged during transit.

If Filmsuede provides a prepaid return shipping label for your convenience, the cost of the label may be deducted from your refund unless the return is due to our error.

Original shipping charges, customs duties, taxes, and import fees are non-refundable.

Exchanges

We do not offer direct exchanges.

If you would like a different size or color, please return your original item for a refund (if eligible) and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at josh@filmsuede.com with photos of the issue. We'll make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items.

• Gift cards.

• Products marked as Final Sale.

• Customized or personalized products.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact josh@filmsuede.com.

International Orders

International customers are responsible for any customs duties, taxes, VAT, import fees, and return shipping costs unless the return is due to a manufacturing defect, shipping damage, or an error made by Filmsuede.

Questions

If you have any questions regarding your order or our return policy, please contact:

Josh Brubaker
Filmsuede
josh@filmsuede.com